Carer Gateway

Carer Gateway (Opens in new tab) is an Australian Government program providing free services and support for carers.

If you care for a family member or friend with disability, a medical condition, mental illness, or who is frail due to age, then Carer Gateway can help you.

The Australian Government works with a range of community care and carer organisations across Australia, known as Carer Gateway service providers (Opens in new tab), to deliver services to carers no matter where they live in Australia.

How Carer Gateway can help

Carer Gateway provides many services to support carers in their caring role, including:

• in-person and online peer support groups (Opens in new tab)
• tailored support packages (Opens in new tab) which may include accessing planned respite, transport services, and more
• in-person and phone counselling (Opens in new tab)
• in-person and online self-guided coaching (Opens in new tab)
• online skills courses (Opens in new tab) to support your wellbeing and understanding of legal responsibilities relating to the caring role
• access to emergency respite (Opens in new tab) if you suddenly find you can't provide care, for example if you become ill or injured.

Information / helpline

• You can call Carer Gateway on 1800 422 737 (Monday to Friday, 8am to 5pm AEST) and select option 1 to speak with your local Carer Gateway service provider.
• Carer Gateway has a phone Counselling Service (Opens in new tab) that provides counselling and resources to support carers. Professional counsellors talk one-on-one with you about the concerns you have and how you feel about your carer role. For more information or to book a phone counselling appointment you can call Carer Gateway on 1800 422 737 and select option 2 to speak to our phone counselling team.
• You can use this form (Opens in new tab) to request a call back from your local Carer Gateway provider at a time that suits you or request contact by email.